How do I get started? How do I develop a strong strategy and business case?
What is the right model (outsourced, captive or hybrid) for me?
Where is the best location?
How do I align the organization?
Should I standardize processes/systems before or after the implementation?
How do I avoid losing key people before I'm ready?
What additional technologies are needed?
How fast can I implement without disrupting the business?
How do I provide my customers better insights and understanding of our performance?
How does my center’s performance (cost, efficiency, service levels) compare to benchmarks?
Can my center be expanded to include more functions, business units or geographies?
How can I better deliver continuous performance improvement?