IT Help Desk Outsourcing
Deliver Superior User Experiences
An effective help desk is essential for end-user satisfaction and smooth IT operations. However, high turnover and competing IT priorities make building in-house capabilities challenging. Auxis’ IT Help Desk Outsourcing Services provide a scalable, cost-efficient solution—combining top nearshore talent, cutting-edge technology, and 24x7x365 support to transform user experience and optimize costs.
What we’ll cover in the consultation:
- Common IT Help Desk outsourcing challenges and how to overcome them
- Key benefits of IT Help Desk outsourcing
- The advantages of Auxis’ 24x7x365 Nearshore Outsourcing model from Latin America
- Your current help desk metrics and how you benchmark against best practices
- Answer any other questions
Auxis Managed Help Desk Services
The turnkey approach adopted by our IT help desk support services brings you the right combination of people, processes, and technology, including:
Help Desk & Virtual Support Services
- 24x7 nearshoring services with scalable, cost-effective model
- Multi-channel (voice, email, portal, and chat) support provided in English, Spanish, and other languages upon request
- Incident and request recording, prioritization, triage, resolution and/or escalation
- End-user first level support including endpoint hardware and software, connectivity, productivity applications, user account provisioning and security
- Use of Auxis state of the art IT Service Management, Contact Center, Learning Management System and Business Intelligence platforms
Desktop & On-Site Support Services/Depot
- Management lifecycle for endpoints, including procurement, inventory, imaging of end-points and user end-point deployment assistance
- Working closely with the service desk as a second level escalation for end-user support incidents
- Assist endpoint management support team through image development and updates
- Troubleshooting complex end-point patching, security and performance issues
Endpoint Management Services
- Management of endpoint imaging platform
- Endpoint image development and maintenance
- Endpoint patch management
- Endpoint security and threat management
- Endpoint monitoring and performance optimization
Help Desk & Virtual Support Services
Help Desk & Virtual Support Services
- 24x7 nearshoring services with scalable, cost-effective model
- Multi-channel (voice, email, portal, and chat) support provided in English, Spanish, and other languages upon request
- Incident and request recording, prioritization, triage, resolution and/or escalation
- End-user first level support including endpoint hardware and software, connectivity, productivity applications, user account provisioning and security
- Use of Auxis state of the art IT Service Management, Contact Center, Learning Management System and Business Intelligence platforms
Desktop & On-Site Support Services/Depot
Desktop & On-Site Support Services/Depot
- Management lifecycle for endpoints, including procurement, inventory, imaging of end-points and user end-point deployment assistance
- Working closely with the service desk as a second level escalation for end-user support incidents
- Assist endpoint management support team through image development and updates
- Troubleshooting complex end-point patching, security and performance issues
Endpoint Management Services
Endpoint Management Services
- Management of endpoint imaging platform
- Endpoint image development and maintenance
- Endpoint patch management
- Endpoint security and threat management
- Endpoint monitoring and performance optimization
Nearshore Pioneer
in Latin America
With over 25 years of shared services experience in the region, Auxis’ IT Help Desk Outsourcing Services are provided from Latin America’s top nearshore locations. Our customers receive critical advantages like time zone compatibility, strong cultural affinity, and highly educated talent with exceptional English proficiency and familiarity of North American operations.
Costa Rica
Most mature shared services destination in the Americas, with over 350 multinationals providing business services from the country.
Colombia
Ranked #1 for availability of skilled talent in Latin America on the IMD World Talent Ranking and ranked #1 on the Offshore BPO Confidence Index.
Supporting Hubs
Our support hubs offer the best quality, technically skilled talent from top nearshoring destinations including Mexico, Argentina, and Guatemala, and use best practices, technology, and innovation to drive continuous process improvement.
Guide
2025 Auxis Help Desk Report: A Step-by-Step Guide to Successfully Outsourcing your Service Desk
2025 Auxis Help Desk Report: A Step-by-Step Guide to Successfully Outsourcing your Service Desk
Client Experiences
"With Auxis now handling the day to day IT operations, it’s freed up a lot of time for us to step out of the weeds and really focus on how we take our organization from good to great.”
Floris KleijnChief Information Officer | Unilode 
"Having a partner like Auxis who can effectively take on IT operations gives me the capacity to spend more time on understanding both the tactical and strategic needs of the business."
Chidi AlamsHead of IT and Information Security | Heartland Automotive 
"The culture of Auxis is always do what they say they will do and deliver the solution."
Joe HarberChief Information Officer | Applica Consumer Products 
"This is professionalism from top to bottom in Auxis. Whether it's dealing with my global service desk supervisor on a daily basis or it's dealing with the service desk agent. What we see is that professionalism and that willingness to help is what came across and really sold it for me for Costa Rica."
Steve ConwayGlobal Head of IT & Application Support | VistaJet 
Ready to Take Your Help Desk Outsourcing to the Next Level?