Retail Transformation - Evolving from a traditional to a modern operating model

Download this whitepaper to gain real-world perspectives on why and how retail organizations should transform their outdated operating models to be more modern and agile in order to survive and compete in this era of transformation.

Survey Report 2016 - A Deeper Exploration of Shared Services in Latin America

Latin America has become a premier destination for shared services, with operations graduating from purely transactional models, into a broad range of higher value-add services. Nearshoring is growing, and hybrid captive-outsourcing models are emerging as a response to both center maturity and regional complexity. This study is our attempt to provide a deeper exploration of shared services in Latin America and some actionable insights that we hope you find valuable. Download now to read the full report.

Outsourcing 101: A Guide For First Time Outsourcers

This article is designed to help answer the fundamental questions that many business executives who are new to outsourcing are asking, and give them some guidance on how to get started.

The Seven Habits of Highly Effective Outsourcing

Steven Covey’s book, “The7 Habits of Highly Effective People” has been a touchstone for business executives for more than 20 years. Covey’s principles can apply to virtually any setting, and provide a framework for establishing and running a successful business operation. Download now to read the full whitepaper.

The Five Fundamentals To Getting the Most Value From Your IT Investment

By following the 5 Fundamentals of IT Management below, you can establish and maintain an IT organization that provides the value and performance that your business needs. Read the full whitepaper.

The True Meaning of “Getting the Highest Value From Your IT Investment”

This paper was developed as a guide for readers to understand the benefits attainable by using cross-functional teamwork in strategic sourcing initiatives.

Supply Chain Playbook: The Sourcing Dream Team

This paper was developed as a guide for readers to understand the benefits attainable by using cross-functional teamwork in strategic sourcing initiatives. Download our whitepaper to learn more.