Leveraging the cost savings, process standardization, and digital transformation opportunities of shared services implementation can deliver great rewards amid tightening economic conditions. But rushing into a project without the right strategy is a recipe for disaster – increasing your risk of sub-optimal results or failure.
Opening a shared services or broader global business services (GBS) organization impacts your entire enterprise, not just the back office departments you are reorganizing. Aligning your executive team behind a strategic vision and business drivers is a critical first step – preventing avoidable push-back from business units, loss of momentum, and significant implementation challenges down the road.
That’s where Auxis Shared Services Strategy solutions come in.
Our unique perspective as experienced advisors, hands-on BPO providers, and former industry shared services operators provides you with the unmatched insights, best practices, and proven methodology you need to start your shared services program on the right foot.
As part of our service delivery, we guide you through the “where” – helping define a location model that makes sense for your business. We also take you step-by-step through the “why,” “what,” and “how” – partnering with your stakeholders to clearly articulate your vision and goals, functional and geographic scope, business case, and optimal operating model (captive or hybrid). In addition, we structure a clear implementation roadmap and timeline.
We know how to identify the trends and best practices that matter most to your business, assessing your current state and engaging stakeholders to identify high-value improvement opportunities that accelerate your business goals. We also partner with your organization to strategize future-state processes that challenge old assumptions, eliminate non-value-added tasks, layer the right technology into business strategy and operations, and redefine team roles to focus on more strategic work.
Our skilled and qualified teams have practical experience crafting flexible organizational structures that can handle the complexity that accompanies growth. We also help you adapt your vision to the market factors most likely to impact your shared services model: staying abreast of changing customer demands that require additional scope and strategizing the best opportunities to locate work amid labor shortages.
Whether you are building a shared services model for the first time or reassessing your current solution, Auxis is the right partner. We not only help you create an efficient back office, but also build shared services organizations that are true business partners for reaching a new level of value and performance.
