Whether you recently established a global business services (GBS) center or you have been operating a shared services center (SSC) for a while, the challenge remains the same. In our experience, most shared services organizations stagnate after implementation – losing value and momentum for continuous improvement across all business units.
Here’s the thing: centralization does not automatically equate to peak performance.
Continuous improvement is essential to achieving more than labor arbitrage – creating a customer-centric culture, optimized operations, automated processes, and real-time strategic insights that drive ongoing success.
Ever-evolving business needs also inevitably require changes to your shared services organization – whether new customer demands dictate additional functions, the latest technology can increase efficiency and productivity, your business goes through an acquisition or expansion, you want to transition to a global shared services model, or something else. Case in point: Nearly 90% of shared services leaders cite end-to-end process integration and optimization as a top priority, according to the Shared Services & Outsourcing Network’s global market report.
Auxis Shared Services Optimization solutions can help.
With more than 25 years of business transformation experience, we bring the knowledge, tools, and experience to elevate your operations to the next level of performance – honed by our unique perspective as experienced advisors, hands-on BPO providers, and former industry-shared services operators.
We are focused on helping you design and implement shared services organizations that are right-sized, streamlined, high-performing, and deliver cost savings. We utilize tools like competitive benchmarking, health checks, customer satisfaction surveys, and optimization and automation assessments to help you define and implement an action plan to improve sub-optimal operations.
We also maintain robust intelligent automation and digital transformation practices, coming to the table with deep experience assessing, strategizing, and implementing the right technology for shared services transformation. We can help you assess if a fully captive or hybrid solution supported by outsourcing creates the most value as well.
Shared services organizations are never “set it and forget it” investments. And increasing the volume and scope of your operations without fixing underlying flaws only makes existing issues larger – upping your risk of failure.
Partnering with Auxis’ shared services operations optimization solutions can help you avoid these pitfalls with a clear strategy and well-defined plan for maintaining the highest levels of performance.
