The US retail industry is on pace to close 39% more stores in 2017 compared to the great recession in 2008. However, the industry as a whole continues growing despite many players struggling.
Online retail still only represents 11.7% of total retail sales. Brick-and-mortar operations are still very important, and many pure online players are expanding their physical store footprint to drive better branding, returns experience, and more.
In order to survive and thrive, organizations need to move away from traditional operating models to a modern operating model. Download the whitepaper to learn more about the characteristics of a “modern” operating model.