Head of BPO Operations & Performance Improvement at Auxis
Eric Liebross, Sr. VP at Auxis, leads Auxis’ Back Office Optimization practice including Finance Transformation, Shared Services, Robotics Process Automation, and Nearshore Outsourcing. Eric brings over 25 years of experience helping organizations modernize and achieve peak performance in their back office operations to become more scalable, innovative, and strategic oriented. Eric’s clients consistently benefit from real-world, practical perspectives to realize tangible business outcomes, including significant cost savings and attractive paybacks. He brings expertise in multiple industries including manufacturing, consumer goods, retail, hospitality, transportation, and others.
Former VP of Finance Operations at World Fuel
Cortney Dominguez is a senior executive with experience in leading digital transformation efforts. She is currently a Vice President at World Fuel Services, headquartered in Doral, FL. She has held various positions within WFS over the past 14 years and currently has oversight of several teams which are deploying smart automation and artificial intelligence solutions for the company. She is passionate about smart automation technology and how it will change the way work is performed.
When it comes to her experience with outsourcing to Costa Rica, the high level of satisfaction that WFS experienced not only with their automation initiatives but also with the caliber of the talent recruited there? spurred them to expand their Shared Service Center in San Jose beyond accounting operations and into areas such as Legal, HR, Internal Audits, and IT Development.
Due to the success attained outsourcing to Costa Rica, they currently have 12 robots and 37 processes implemented and are also working on OCR initiatives, and AI for certain processes such as customer credit analysis, and pricing analysis to find opportunities to improve their margins.
Ana María Romero Montoya
Lead Corporate Services at Costa Rican Investment Promotion Agency
Ana María Romero has worked for CINDE, the Costa Rican Investment Promotion Agency, for eleven years.
In that time, she has advised companies in the medical, retail, and manufacturing industry on their location strategy for service type operations. Her role has focused on helping them make the right decisions regarding Foreign Direct Investment projects. This included: Advisory support for multinational companies on their assessment process for a location in the Americas, as well as on their establishment process, coordinating with government officials in areas related to local regulations, Free Trade Zone Regime, red tape, Real Estate, and talent.
Ana María graduated from marketing at the Wesford Business School in Grenoble France and has an international relations degree at the Universidad Latina in Costa Rica; she has a Master's degree in Trade and International Markets at ULEAD in Costa Rica.