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Deliver Superior User Experiences with Auxis IT Help Desk Outsourcing
In today’s competitive landscape, an efficient IT Help Desk is key for businesses to deliver end-user satisfaction and service excellence. However, building in-house capabilities is challenging amid stretched IT staff, tech labor shortages, and competing priorities.
Auxis provides IT Help Desk Outsourcing Services which ensure exceptional user experiences through skilled agents, optimized support costs,and advanced technology. Leveraging high-quality talent from our delivery centers in the top nearshore hubs, we offer Service Desk & Virtual Support Services, Desktop Support, Hardware Depot Management, On-Site Dispatch, and Endpoint Management services.
We provide increased support coverage with our 24x7x365 model, leveraging automation, analytics, and advanced tools for continuous improvement and performance monitoring.
Ready to outsource help desk support? Schedule your free consultation today to explore how Auxis can revolutionize your help desk into modern, high-performing, proactive operations.
What we’ll cover in the consultation:
- Your current help desk metrics and how you benchmark against best practices
- Key benefits of IT Help Desk outsourcing
- What to look for in your ideal help desk partner
- Common IT Help Desk outsourcing challenges and how to overcome them
- The advantages of Auxis’ 24x7x365 Nearshore Outsourcing model from Latin America
- Answer any other questions
Auxis Managed Help Desk Services
The turnkey approach adopted by our IT help desk support services brings you the right combination of people, processes, and technology, including:
Help Desk & Virtual Support Services
- 24x7 nearshoring services with scalable, cost-effective model
- Multi-channel (voice, email, portal, and chat) support provided in English, Spanish, and other languages upon request
- Incident and request recording, prioritization, triage, resolution and/or escalation
- End-user first level support including endpoint hardware and software, connectivity, productivity applications, user account provisioning and security
- Use of Auxis state of the art IT Service Management, Contact Center, Learning Management System and Business Intelligence platforms
Desktop & On-Site Support Services/Depot
- Management lifecycle for endpoints, including procurement, inventory, imaging of end-points and user end-point deployment assistance
- Working closely with the service desk as a second level escalation for end-user support incidents
- Assist endpoint management support team through image development and updates
- Troubleshooting complex end-point patching, security and performance issues
Endpoint Management Services
- Management of endpoint imaging platform
- Endpoint image development and maintenance
- Endpoint patch management
- Endpoint security and threat management
- Endpoint monitoring and performance optimization
Help Desk & Virtual Support Services
Help Desk & Virtual Support Services
- 24x7 nearshoring services with scalable, cost-effective model
- Multi-channel (voice, email, portal, and chat) support provided in English, Spanish, and other languages upon request
- Incident and request recording, prioritization, triage, resolution and/or escalation
- End-user first level support including endpoint hardware and software, connectivity, productivity applications, user account provisioning and security
- Use of Auxis state of the art IT Service Management, Contact Center, Learning Management System and Business Intelligence platforms
Desktop & On-Site Support Services/Depot
Desktop & On-Site Support Services/Depot
- Management lifecycle for endpoints, including procurement, inventory, imaging of end-points and user end-point deployment assistance
- Working closely with the service desk as a second level escalation for end-user support incidents
- Assist endpoint management support team through image development and updates
- Troubleshooting complex end-point patching, security and performance issues
Endpoint Management Services
Endpoint Management Services
- Management of endpoint imaging platform
- Endpoint image development and maintenance
- Endpoint patch management
- Endpoint security and threat management
- Endpoint monitoring and performance optimization
Begin your Journey to Service Desk Excellence Today!
We want to learn more about your organization to help you achieve your business goals.
Nearshore Pioneer in Latin America
With over 25 years of shared services experience in the region, Auxis’ IT Help Desk Outsourcing Services are provided from Latin America’s top nearshore locations. Our customers receive critical advantages like time zone compatibility, strong cultural affinity, and highly educated talent with exceptional English proficiency and familiarity of North American operations.
Costa Rica
Most mature shared services destination in the Americas, with over 350 multinationals providing business services from the country.
Colombia
Ranked #1 for availability of skilled talent in Latin America on the IMD World Talent Ranking and ranked #1 on the Offshore BPO Confidence Index.
Supporting Hubs
Our support hubs offer the best quality, technically skilled talent from top nearshoring destinations including Mexico, Argentina, and Guatemala, and use best practices, technology, and innovation to drive continuous process improvement.
Client Experiences
