Why is it so Hard to Scale your RPA Program?

Going from POC to Hyperautomation

calendarJoin our Webinar on:
Wednesday, August 26th, 2020
12:00 pm - 1:00 pm ET


With over 53% of organizations having already embarked on the Robotic Process Automation journey, and industry experts predicting that by 2023 RPA will reach near-universal adoption, the open question that remains is not whether companies should be implementing the technology, but…how to do it right?

As more organizations continue to increase the use of automation, many are struggling to find the “secret sauce” to implement it and scale it successfully. In fact, over 65% of companies have not been able to automate more than 10 processes. The reasons for failure and slow adoption include a combination of setting unrealistic expectations, choosing the wrong processes, lacking the required skills, and selecting the incorrect implementation partner.

Join our dynamic, open roundtable discussion with a panel of Intelligent Automation experts to get practical insights on how to successfully scale your automation program.

Key Topics for Discussion

  • Why is it important to align on the automation end-goal and strategic vision early on
  • What are the most common pitfalls when implementing RPA and how to avoid them
  • How to build your implementation capabilities and RPA COE
    • Key roles and skills required to succeed
    • Build in-house vs. leveraging a partner
    • The role of IT versus the role of the business
  • How to structure your automation program for success
    • Managing your opportunity pipeline
    • Measuring and monitoring results and business case
    • Incorporating other technologies beyond RPA (e.g. Process Mining, Intelligent Data Capture, Machine Learning, etc.)
  • Organizational adoption and change management
    • Shifting the focus of your employees from transactional to higher value
    • Life after wide spread RPA Adoption


Chet Chambers-01

Chet Chambers

Vice President, Chief Evangelist - Americas


A successful early adopter of RPA technology, back when functioning robots were still science fiction to most people. Chet saved his previous healthcare employer millions by analyzing data on a previously impossible scale. Soon after, he moved to an executive role at HP, partnering with UiPath to deploy 224 robots in under a year. Chet was so smitten with UiPath that he came on board as a Chief Evangelist – helping UiPath customers scale their RPA initiatives.


Eduardo Diquez

Consulting Director, Intelligent Automation Practice


Eduardo is the Consulting Director of the Intelligent Automation & RPA Practice at Auxis, including the ongoing management of its IA Center of Excellence in Costa Rica. With over 10 years of experience in process improvement and finance transformation, Eduardo has a proven track record working with CFOs in the design and implementation of back office optimization initiatives, with a deep focus on implementing long-term, scalable Automation Programs.

Eduardo has successfully delivered over 200 robots to more than 30 different organizations across multiple industries including retail, financial services, hospitality, healthcare, and manufacturing. Some of Eduardo’s recent clients include Baptist Health, Revlon Cosmetics, Pandora Jewelry, Melia Hotels, and Amerant Bank.

Prior to joining Auxis, Eduardo worked at Accenture for 5 years, where he was involved in multiple process optimization and cost reduction projects for leading consumer goods companies across the Americas. Eduardo holds an Industrial Engineering Degree from Universidad Metropolitana in Caracas, Venezuela and an MBA from Babson College in Boston, Massachusetts.

Jim Dugan

Jim Dungan

Chief Revenue Officer


Jim Dugan is the Chief Revenue Officer for Galls, a portfolio company of Charlesbank Capital Partners.  Galls is the market leader in apparel, gear and related services to first responders. As CRO, Jim leads the sales, e-commerce, customer service, marketing and merchandising functions for Galls.  Jim had a very positive experience in a prior RPA engagement with Auxis and UiPath, and decided to introduce the value of automation to the Galls executive team.  As part of a process improvement and efficiency initiative, Galls conducted an initial RPA opportunity assessment and identified 12 processes to automate.  To date, the organization has successfully implemented 3 main processes with UiPath in a very short period of time, with more robots under development, and a structured plan to scale automation successfully across the organization.  Jim has spent the last 10 years working in middle market private equity portfolio companies with a focus on the revenue and growth required to create substantial enterprise value.

speakers ADRA-03

Eric Liebross

Senior Managing Director of Business Transformation


Eric Liebross leads the Business Transformation practice at Auxis. He brings more than 30 years’ experience and a proven track record of success in the Shared Services Strategy, Organizational and Operating Model Design and Implementation, Back Office Optimization, Digital Transformation and Business Process Outsourcing areas. Eric joined Auxis in 2002, and led the establishment of the company’s nearshore shared services center in Costa Rica in 2010, and launched Auxis’ Intelligent Automation practice in 2016. His unique perspective as both long-time business advisor and operator provides a unique, real-world perspective to his clients.


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