Customer Service is Being Redefined

Your customers’ expectations of “customer service” is rapidly changing. With new cloud and mobile technologies and the explosion of “big data”, customers are demanding more of you now than ever - instantaneous response and resolution, visibility of order information, personalization, more control over the interaction and always-on contact. At the end of the day, it’s about satisfying your customers’ shifting demands in a cost effective way, and being able to do so effectively across multiple channels.

Companies that keep clients happy are rewarded with customer loyalty and repeat business. To help companies provide a higher degree of Customer Satisfaction, Auxis focuses on “high touch”, specialized customer service, addressing the key issues that impact customer satisfaction: knowledgeable service representatives, rapid response and resolution, and multi-channel communication - resulting in a superior customer experience. We deliver customized, cost-effective solutions that improve customer retention, drive new sales and enhance brand loyalty.

Our Solutions

ORDER MANAGEMENT
TECHNICAL SUPPORT
TECHNICAL SUPPORT
CREDIT & COLLECTIONS
CREDIT & COLLECTIONS
CASH APPLICATION
CASH APPLICATION

Channels We Serve

Phone

Email

Fax

Web-Based Portals

Social Media

Ticketing Systems

Real-Time Chat

Our Approach

  • 24 x 7 x 365 services
  • Client dedicated customer service agents with continuous training, motivation, and retention focus
  • Multiple language support, including English, Spanish, Portuguese and French
  • Robust service level and operational reporting
  • Focus on quality and continuous improvement

CASE STUDY

Global Footwear Client Achieves 30% Savings by Migrating Customer Service Operations to Auxis Nearshore Model

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INSIGHT

“Demanding Satisfaction!”,
or Overcoming Customer Service
Challenges in the Digital Age

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CONSIDERING TO OUTSOURCE SOME OF YOUR CUSTOMER SERVICE FUNCTIONS?
WE CAN HELP YOU IDENTIFY THE RIGHT PROCESSES TO OUTSOURCE AND THE REAL SAVINGS OPPORTUNITY!

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