CUSTOMER SERVICE
Obtain higher satisfaction levels and extended service hours at a lower cost

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Customer Service is Being Redefined

Your customers’ expectations of “customer service” is rapidly changing. With new cloud and mobile technologies and the explosion of “big data”, customers are demanding more of you now than ever - instantaneous response and resolution, visibility of order information, personalization, more control over the interaction and always-on contact. At the end of the day, it’s about satisfying your customers’ shifting demands in a cost effective way, and being able to do so effectively across multiple channels.

Companies that keep clients happy are rewarded with customer loyalty and repeat business. To help companies provide a higher degree of Customer Satisfaction, Auxis focuses on “high touch”, specialized customer service, addressing the key issues that impact customer satisfaction: knowledgeable service representatives, rapid response and resolution, and multi-channel communication - resulting in a superior customer experience. We deliver customized, cost-effective solutions that improve customer retention, drive new sales and enhance brand loyalty.

Our Solutions

ORDER MANAGEMENT

TECHNICAL SUPPORT

CREDIT & COLLECTIONS

CASH APPLICATION

Channels We Serve

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Our Approach

24 x 7 x 365 services
Client dedicated customer service agents with continuous training, motivation, and retetion focus
Multiple language support, including English, Spanish, Portuguese and French
Robust service level and operational reporting
Focus on quality and continuous improvement

CONSIDERING TO OUTSOURCE SOME OF YOUR CUSTOMER SERVICE FUNCTIONS?
WE CAN HELP YOU IDENTIFY THE RIGHT PROCESSES TO OUTSOURCE AND THE REAL SAVINGS OPPORTUNITY!

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