4/8/19 4:23 PM

Is an Outdated Help Desk Hurting Your Business?

8 characteristics of high-performance service desks driving productivity, efficiencies, and cost savings

5/17/17 12:00 PM

Help Desk Outsourcing: Six Reasons Why You Should Consider It

Help desk outsourcing has become more popular. Why? Should you Outsource your Help Desk? While help desk services are essential for businesses of all sizes, operating one in-house is essentially a non-core function of your organization. In other words, if your employees are too busy resolving customer's technical and related issues, they are kept from working on more strategic and innovative projects to grow your business.

7/24/16 10:56 AM

A Quick Look at Common Help Desk Issues and Solutions

It’s one thing to have to wait in long hold queues when you’re calling your cable company for help desk services, but quite another when you’re being asked to hold from within your own company, and this is a very common issue. Overworked and overwhelmed help desk staff can create a headache for employees at all levels of your corporation, while those unnecessary wait times waste valuable work hours. Some companies might simply hire more help desk staff, but the problems tend to run much deeper than personnel only. In fact, the situations that create help desk challenges are complex and can’t be easily cured by simply adding more people.