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6/28/17 2:50 PM

What does Amazon's Whole Foods Purchase mean to the Retail Industry?

 There’s been a lot of hype during the last two weeks around Amazon’s acquisition of Whole Foods. Just when you thought that the traditional retail industry couldn't be in a more serious state of...

6/14/17 11:49 AM

AWS vs Azure: Which one is best for your business?

While many organizations have already moved at least some of their business workloads to public cloud infrastructure, some of you are just beginning the journey. The benefits are clear: elimination...

6/7/17 9:00 AM

Solving the IT Talent Shortage – Define your Core and Leverage Outsourcing

 Today, any CIO can tell you that one of their biggest concerns is the growing lack of IT talent in the market.  With the massive uptick in cloud and mobility in industries across the board, the...

5/17/17 3:27 PM

2017 HR Shared Services & Outsourcing Summit Chicago: LatAm Focus Day Recap

The 21st HR Shared Services & Outsourcing Summit, organized by IQPC, was held this week in Chicago from May 15th to May 18th, 2017.

5/17/17 12:00 PM

Top 6 Help Desk Outsourcing Benefits: Why you should Consider It

Help desk outsourcing has become more popular. Why? Should you Outsource your Help Desk? While help desk services are essential for businesses of all sizes, operating one in-house is essentially a...

5/16/17 4:56 PM

4 Tips to Move to a Consumption-Based IT Model

In today's cloudy and mobile world, people expect to be able to access what they want wherever they are on the network and from whatever device they choose. To satisfy this demand, businesses need to...

5/16/17 3:54 PM

How Has IT Security Changed With The Cloud?

There's no question that IT security trends are constantly changing. For instance, think back to early 2000’s when we had applications running on physical servers in an on-premises datacenter. Basic...

4/3/17 6:03 PM

POS Technology and Security Challenge (2017)

 With the latest 2017 POS technology changes to PCI-DSS, and ever-changing security requirements in a world in which electronic transactions are constantly under attack, there are significant changes...

4/3/17 3:45 PM

Auxis Survey Report: Shared Services Trends in Latin America

Latin America has become a premier destination for back office Shared Services and Outsourcing. The inherent advantages of cultural affinity, geographic proximity, time zone, and strong labor pool...

3/20/17 2:52 PM

When Innovation is a Four Letter Word: Keys to Innovative Leadership

Recently, I was meeting with a client after performing an assessment on their back office operations. Unfortunately, the assessment highlighted a number of areas where the company was significantly...

1/13/17 9:47 AM

Captive Shared Services Center vs Outsourcing: Which One Is Right For You?

Shared Services and Outsourcing models are no longer just for Global Fortune 500 companies. Today, we see an ever-increasing interest from middle-market organizations to reduce their back office...

12/21/16 5:10 PM

How IT Outsourcing Can Relieve Today's Restaurant Industry Struggles

If you have ever worked in a restaurant or owned one, you are probably well aware of the fact that profit margins can be extremely low. 

12/19/16 1:39 PM

When Good Employees Turn “Bad” – The Challenge of Employee Tenure

Did I get your attention with this title? In reality, good employees don’t turn, “bad”, but in a lot of cases, they can outgrow the roles that they are performing in your organization.  Employee...

11/15/16 3:08 PM

Overcoming Customer Service Challenges in the Digital Age

There's no question about it - today's customers are more demanding than ever.  With an ever-increasing number of channels becoming available to research, compare prices, find deals, purchase,...

11/9/16 11:15 AM

Keys to a Successful Cloud Strategy

If the cloud is not on your roadmap, it should be. While server sales are falling flat, the cloud market is booming. In fact, Gartner predicts that the worldwide public cloud market alone will grow...

11/8/16 8:33 AM

Unlocking Hidden Value in Your IT Operations to Fund Digital Transformation

In today's cloudy and hyper-connected world, IT executives are being tasked to do more in the face of ever-shrinking IT budgets. 

11/8/16 7:44 AM

Omnichannel Optimization: Aligning Technology with Business Processes

In an increasingly omnichannel world, customers have a wide variety of channels to choose from when making purchases. Thanks to Amazon and other ecommerce innovators, those same customers also expect...

10/19/16 11:31 AM

The Myth of the Millennials

 I recently attended a conference on shared services, and throughout the 3 days, there were multiple sessions focused on the millennial workforce: hiring them, motivating them, retaining them, and...

9/22/16 3:33 PM

Why you should Improve your Operational Performance

A recent study published by Auxis, A Deeper Exploration of Shared Services in Latin America, provides some insights into the opportunities for performance improvement that exist in Shared Service...

9/21/16 1:56 PM

New Business Technologies: RPA & Cloud Solutions

It seems like you can’t log into the Internet without being bombarded with proclamations about new business technologies solutions that are streamlining and improving back office processing across...

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