Technology is at the heart of everything your business does, even if you don’t realize it. In fact, in just the last minute, there were over 149 million emails sent, 66,600 Tumblr posts, 431,000 Tweets, 125,940 Skype calls, 43,000 Instagram uploads and over three million Google searches amounting to over two million GB of internet traffic.
Auxis CEO to Chair 10th Annual Shared Services & Outsourcing Week Latin America
7/31/16 5:30 AM
Industry leader Raul Vega set to serve for second consecutive year as Chairperson for 10th Annual Shared Services & Outsourcing Week Latin America, August 22-24, 2016, in Miami FT. LAUDERDALE, FL (PRWEB) AUGUST 1, 2016
A Quick Look at Common Help Desk problems and solutions
7/24/16 10:56 AM
It’s one thing to have to wait in long hold queues when you’re calling your cable company for help desk services, but quite another when you’re being asked to hold from within your own company.Overworked and overwhelmed help desk staff can create a headache for employees at all levels of your corporation, while those unnecessary wait times waste valuable work hours. Some companies might simply hire more help desk staff, but the problems tend to run much deeper than personnel only. In fact, the situations that create help desk challenges are complex and can’t be easily cured by simply adding more people.
5 Pressing Issues Confronting Multinationals in Latin America
7/22/16 4:08 PM
Latin America presents a plethora of opportunities for Multinationals, from market development on a region with an aggregate GDP in excess of five trillion USD, to manufacturing, to supply chain management, to back office operations in a lower cost environment; but it is not free of challenges. It is one of the most complex regions in the world to do business in. Take taxes for example. According to a recent survey by Doing Business from the World Bank, it takes on average 478 hours a year to prepare tax returns in Latin America versus 177 in the high income countries and 186 in the U.S.
How To Create the Right Corporate Culture For Your Outsourcing or Shared Services Center
7/4/16 12:52 PM
Anyone who has worked in a “good” corporate culture will immediately recognize it. There is a “buzz,” a spirit to the place, the people are focused and energetic. This kind of energy certainly applies to outsourcing, where the “right” corporate culture promotes the highest levels of performance, accountability and customer service.