Eric Liebross

According to benchmarking industry leader The Hackett Group, top benchmarking performers deliver services at 46% lower cost with 52% less FTEs than their lower performing peers. We know that...

Leveraging industry benchmarks to “rate” the services provided by the Finance function can be an important component in assessing the existing health and quality of your business operations.

The evolving role of the CFO in today’s business world is nothing new. But the unprecedented challenges presented by the COVID-19 pandemic are lending a new urgency to the transformation.

The scale and speed of change that the global COVID-19 pandemic inflicted upon enterprise organizations is unprecedented. And in its aftermath, the way we work will never be the same.  Consumer...

Since its explosion into business operations over the past 5 years, Robotic Process Automation (“RPA”) has proven to be a tremendous tool for delivering business value. Initially, the main perceived...

The train had already left the station, but it was a local, with many stops along the way. Now with COVID-19, the train has changed to an express, and the end of the line is in sight.

The world is changing right in front of our eyes, and every aspect of our lives is going to be touched in one way or another by the COVID-19 crisis. How we manage our business operations is certainly...

A well-written service level agreement (SLA) stands as a critical component of the relationship between a client and a BPO (Business Process Outsourcing) provider. At its simplest level, it ensures...

It’s the kind of chicken or egg question that can get consultants opening for hours: If a Finance Department aims to outsource and perform an Enterprise Resource Planning (ERP) system implementation,...

Outsourcing is no longer just about cost savings. It’s an undeniably strategic tool that enables companies to capitalize on the world’s evolution into a smaller, more tech-savvy place

A few months ago, KPMG studied the backgrounds and experience of the CFOs at 100 global technology and communications companies, as well as individuals who had previously been finance chiefs at 75...

Simply put, outsourcing is the practice of delegating work normally performed within a company to an outside firm – it’s a concept that’s pretty familiar to most executive teams. Even small...

It doesn’t take most businesses long to grasp “going digital” is easier said than done. Forward-thinking businesses understand that the path to becoming future-proof in today’s global business...

 Over the last 5 years, the role of the Chief Financial Officer has drastically changed as have the expectations and demands from stakeholders and CEOs. Bookkeeping and financial reporting have...

A new Auxis study uncovers 50%+ outsourcing cost savings for most transactional processing positions

Implementing RPA solutions has allowed many organizations to see some very powerful results.  In this blog, I will highlight some of the key “lessons learned” from implementing and operating RPA...

In a recent blog post, I discussed the “hype and noise” around RPA, and shared my thoughts that, while RPA is clearly something that is coming to your back office operations, it is still somewhat of...

You are hearing about it every day. According to HfS Research, there was a 63% growth in the global market for RPA software and services from 2016 to 2017. And there´s no sign of it slowing down.

While Robotics Process Automation (RPA) continues to grow across many industries, many decision makers still haven’t been convinced of the strategic benefits that automation can bring to the...

Recent developments in Robotic Process Automation (RPA) look a lot like the development of self-driving cars―as seen in the rear-view mirror. RPA has historically involved business process automation...