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The Modern Back Office: What Is It And Why Your Organization Needs It

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7 Key Components of a Business Case for Shared Services and Outsourcing

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2017 HR Shared Services & Outsourcing Summit Chicago: LatAm Focus Day Recap

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4 Reasons Why You Should Consider Nearshoring Vs Offshoring

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Outsourcing vs. Captive Shared Services: Which Model is Right For You?

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When Good Employees Turn “Bad” – The Challenge of Employee Tenure

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“Demanding Satisfaction!”, or Overcoming Customer Service Challenges in the Digital Age

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The Myth of the Millennials

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If It Ain’t Broke Enough, Live With It. Or, Stop Tolerating Ho-Hum Operational Performance

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2016 Conference Recap: 10th Annual Shared Services & Outsourcing Week LatAm

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The Big Secret (That Larger Companies Know) Of Back Office Efficiency

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Location, Location, Location: Is the Nearshore Option Right for You?

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Do Middle Market Companies Really Have the Time to Spend on Lower Value Work?

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Building a Strong Outsourcing Operation: The Customer Perspective

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The Service Level Agreement: A Tool for Supplier Management, Performance Improvement or Both?

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Are You Achieving the Expected Cost Savings from Outsourcing?

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5 Pressing Issues Confronting Multinationals in Latin America

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You’ve Made the Decision to Outsource….Now What?: A Phase-by-Phase Migration Strategy

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Changing The “Back Office Dynamic”

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How To Create the Right Corporate Culture For Your Outsourcing or Shared Services Center

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