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IT Outsourcing Services

Data Center Operations Management Services

Auxis Data Center Services provide end-to-end management of computing environments, shifting the data center from being high maintenance to enabling high performance. Our services are designed to manage your data center assets such as physical or virtual servers, backup, storage and network devices remotely or onsite at your data center facility, a collocation facility or cloud provider.

Our 24x7x365 NOC (‘Network Operations Center’) remotely monitors all the data center components under our management and proactively alerts our pool of engineers when actions are required. In addition to monitoring, we perform daily maintenance tasks such as backups, patching and security checks to make sure your data center assets are running at their top performance.

For over ten years, we have adhered to industry best practice standards for Service Management based mostly on the ITIL (Infrastructure Technology Infrastructure Library) framework. We have a matured and proven Service Management organization that delivers discipline and a well-structured methodology and practices to manage your data center assets. As a service organization we are SAS70 Type II certified. Our SAS70 Type II certification is an attestation of the type of internal controls we have in place to ensure your assets are well managed and protected.

Our Data Center Services enable high performance for clients through the following:

 
  • Delivering required data center capacity with reduced infrastructure complexities and improved utilization.
  • Reducing data center operating costs by 15 to 25 percent.
  • Mitigating risks of staff turnover with a large pool of deeply experienced resources.

We offer the following data center services:

 
  • Data Center Operations Management and Support
  • Network Security Management and Support
  • Storage Management and Support
  • Data Protection Management and Support

End User Support Services

Auxis End- User Support services provide your organization with a cost-effective way to deliver remote or onsite technical support to your organization’s employees. We have specific services delivering customizable blend of technology support spanning from physical or virtual desktops or PCs to mobile devices and communication technologies anytime and anywhere.

We provide your organization with the ability to offer your business users more options and service flexibility for provisioning, managing and supporting end-user computing technology within an IT governance framework such as ITIL (Infrastructure Technology Infrastructure Library). With greater choice and 24x7 support, your end-users gain tangible productivity gains and experience excellent customer service and support.

Our customizable portfolio of services along with our anywhere, anytime service delivery enables you to provide reliable, efficient support to your end users.

Our End User Support Services enable excellent support offerings for clients through the following:

 
  • Providing flexible catalog of end-user services with specific Service Level
  • Reducing end-user support costs by 15 to 25 percent.
  • Mitigating risks of staff turnover and coverage with a large pool of deeply experienced and multi-lingual resources.

We offer the following End-User Support services:

 
  • Desktop (Windows or Mac) Operations Management and Support
  • Mobile Device Management and Support
  • Printers Management and Support
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