Save up to 45% on your annual back office processing costs.
Florida based companies can reduce their annual back office processing cost from 33% to 45% by implementing a near shore business process outsourcing model.
Enabled successful acquisition and spin-off of a subsidiary operation to a standalone business
Leading healthcare teleservices company. Programs include pharmacy
launch/stocking programs, pharmacy education and awareness, inbound
direct to consumer call handling, multi-channel CRM programs and
physician teledetailing.
Operation was being spun off by parent company to investment group led by original founder and private equity backers. Information technology was considered mission critical and a high risk area by new owners. Incumbent CIO was considered hostile to new ownership group. Transition needed to be executed under a rapid timeline with no interruption to services.
Services:
Interim IT management ' software applications and operations
Outsourced IT Operations Management and end-user support including
24x7 service desk with live technical support
Server and network monitoring for over 75 networked devices
End User support for over 600 users located in two different regions in the United States
Implemented new incident, problem and asset management processes and related monthly operations and management reports
Implemented IT service management processes and service level reporting
Upgraded entire IT infrastructure and management support services
Developed disaster recovery plan for the new entity
Set up IT infrastructure and facilitated transition to new facility in Pennsylvania for half of call center staff and took over support and management of that facility as well.
Results:
Smooth transition to stand-alone operation without any interruption in services
Upgraded entire server and network infrastructure to support new standalone operations under extremely tight deadline. Delivered under budget.
High customer satisfaction. Customer has renewed annual contract for 4 consecutive years and counting
Companies revenues have more than doubled while annual IT outsourcing fees have decreased by over 30%
About Auxis
Auxis is a management consulting and outsourcing firm dedicated to enabling growth for our customers. We offer a multi-disciplined approach to develop and implement practical, robust and scalable solutions that generate superior business performance, providing significant competitive advantages to our clients. Our core belief is that our success should be measured by tangible and sustainable financial results. Simply put, Auxis helps clients prosper.
