Save up to 45% on your annual back office processing costs.
Florida based companies can reduce their annual back office processing cost from 33% to 45% by implementing a near shore business process outsourcing model.
Stabilized fragile IT operations, controlled IT operating costs and improved IT service management and performance
$300MM full service restaurant operator. Company operates 97
corporate owned restaurants and 20 franchise locations in the United
States, Latin America and the Caribbean.
Company was struggling with the overall maturity, management and performance of their IT infrastructure. Newly hired CIO wanted to improve the management of its operations and infrastructure to increase reliability and compliance. CIO was also looking to achieve a variable cost model for IT operations based on a per-device cost and specific Service Level objectives.
Services:
Outsourced IT Operations Management (24x7) and end-user support including
Service Desk with 24x7 live operators and device monitoring and alerting
Data Center Management and Operations with a single data center located at a major collocation facility in the United States
End-User technical support with over 300 users located in 97 locations throughout the United States
Compliance support including PCI and Sarbanes-Oxley controls.
Infrastructure consulting services including major network and security upgrades, backup system implementation and server and desktop virtualization projects
Results:
Standardized, massively improved IT operations, and implemented ITIL/IT Service Mgmt best practices to support
300+ desktops
Private national and international network
6,000 employees
Migrated data center to state of the art co-location facility
Provide user support on 24x7 basis
Maintained IT Cost Discipline and successfully implemented a variable cost model for IT services
About Auxis
Auxis is a management consulting and outsourcing firm dedicated to enabling growth for our customers. We offer a multi-disciplined approach to develop and implement practical, robust and scalable solutions that generate superior business performance, providing significant competitive advantages to our clients. Our core belief is that our success should be measured by tangible and sustainable financial results. Simply put, Auxis helps clients prosper.
