Save up to 45% on your annual back office processing costs.
Florida based companies can reduce their annual back office processing cost from 33% to 45% by implementing a near shore business process outsourcing model.
Doubled size of business while reducing IT operating costs by 40%
$ 1B publicly traded consumer products company with operations across the United
States, Latin America and China.
The company was struggling with a poorly performing IT department that was impacting
the overall performance, profitability and growth of the organization. Business was
suffering from periodic IT related business interruptions, escalating IT costs and poor results
on IT related projects. IT operations were performing under a high risk environment with
no disaster recovery site and poor documentation.
Services:
Outsourced IT Operations Management (24x7) and end-user support including:
650+ managed devices
Private national and international network with over 10 locations
Two state-the-art data centers
Telecommunications (VoIP) for North America
Implemented a comprehensive catalog of IT Services with clearly defined standard
of performance.
Implemented a standard operating model based on a combination of ITIL and Cobit
standards. Scope of model included Incident, Request, Change, Problem, Release,
Configuration, Capacity, Availability, Performance, Disaster Recovery and Service
Level Management processes.
Implemented Tier 1 system management tools to support IT processes and operations.
Implemented a robust IT reporting platform to provide in depth visibility into IT
operations performance and cost drivers. Reporting provided senior management
with clear visibility into IT drivers and provides a more rational and quantitative basis
for making investment and staffing decisions.
Virtualized over 60% of the server infrastructure.
24x7 Service Desk, Server and Network Management & Security, Desk-Side Technical
Support, Storage and Data Management, Asset Management.
The Results:
Achieved 40% reduction in IT infrastructure-related operating costs over a four year
timeframe even as company doubled in size
Delivered 95% performance against contracted service levels over a 5 year time
horizon
Seamless integration of material acquired company operations within four months of
acquisition closing date
Achieved Sarbanes-Oxley compliance
Withstood several major hurricanes and corporate office relocations without any
interruption in operations
About Auxis
Auxis is a management consulting and outsourcing firm dedicated to enabling growth for our customers. We offer a multi-disciplined approach to develop and implement practical, robust and scalable solutions that generate superior business performance, providing significant competitive advantages to our clients. Our core belief is that our success should be measured by tangible and sustainable financial results. Simply put, Auxis helps clients prosper.
