Save up to 45% on your annual back office processing costs.
Florida based companies can reduce their annual back office processing cost from 33% to 45% by implementing a near shore business process outsourcing model.
Improved Quality and Performance of IT Operations while Maintaining Budget Discipline
$300MM publicly traded, full service restaurant operator. Company operates 97 corporate owned restaurants and 20 franchise locations in the United States, Latin America and the Caribbean.
Company was struggling with the overall maturity, management and performance of their IT infrastructure. Newly hired CIO wanted to improve the management of its operations and infrastructure to increase reliability and compliance. CIO was also looking to achieve a variable cost model for IT operations based on a per-device cost and specific Service Level objectives.
Services:
Outsourced IT Operations Management (24x7) and end-user support including
Service Desk with 24x7 live operators and device monitoring and alerting
One state-of-the-art data center in major collocation facility
End-User technical support with over 300 users located in 97 locations throughout the United States
6,000 employees
Private national and international network
Compliance support. PCI and Sarbanes-Oxley controls.
Infrastructure consulting services including major network and security upgrades, backup system implementation and server and desktop virtualization projects
The Results:
Delivered 95% performance against contracted service levels over a 3 year time horizon
Achieved SAS 70 Type II Certification of Internal Controls
Implemented a standard operating model and Tier 1 system management tools based on a combination of ITIL and Cobit standards. Scope of model included Incident, Request, Change, Problem, Release, Configuration, Capacity, Availability, Performance, Disaster Recovery and Service Level Management processes.
Implemented a variable cost staffing model that provides access to a broader and deeper pool of resources in a more cost effective basis
About Auxis
Auxis is a management consulting and outsourcing firm dedicated to enabling growth for our customers. We offer a multi-disciplined approach to develop and implement practical, robust and scalable solutions that generate superior business performance, providing significant competitive advantages to our clients. Our core belief is that our success should be measured by tangible and sustainable financial results. Simply put, Auxis helps clients prosper.
