Save up to 45% on your annual back office processing costs.
Florida based companies can reduce their annual back office processing cost from 33% to 45% by implementing a near shore business process outsourcing model.
Reduced Annual IT Capital Expenditures by 30% while achieving high levels of customer satisfaction
$80MM Real Estate Development and Property Management
Company
Company's IT department provided significant risk to overall
Company operations due to poor documentation and inadequate
segregation of duties. Company needed to improve IT governance,
performance and efficiency.
Services:
Provided IT transition services to help executive team take control of IT operations from long term CIO who needed to be rapidly removed from organization without impacting ongoing operations.
Outsourced IT Operations Management and End User support
including:
24x7 service desk with live technical support
Server and network monitoring for over 70 networked devices
End User support for over 100 users
Implemented new incident, problem and asset management processes and supporting technologies
Upgraded entire IT infrastructure and management support services
Implemented a comprehensive catalog of IT Services with clearly defined standard of performance
Implemented a standard operating model based on a combination of ITIL and Cobit standards. Scope of model included Incident, Request, Change, Problem, Release, Configuration, Capacity, Availability, Performance, Disaster Recovery and Service Level Management processes.
Provide IT Governance, including PCI compliance support
The Results:
Seamless transition of IT operations from long term CIO
30% reduction in annual IT related capital expenditures
10% reduction in annual management fees due to implementation of a variable cost model
High customer satisfaction - Renewed annual contract eight times.
About Auxis
Auxis is a management consulting and outsourcing firm dedicated tenabling growth for our customers. We offer a multi-disciplined approach tdevelop and implement practical, robust and scalable solutions that generate superior business performance, providing significant competitive advantages tour clients. Our core belief is that our success should be measured by tangible and sustainable financial results. Simply put, Auxis helps clients prosper.
